Warranty Management

Keep the customer informed. At Call Centre London we have several years of experience in the management of home appliance and DIY tool warranties.

We can apply this warranty management know-how to a wide variety of products. At Call Centre London, we have a CRM specializing in managing collateral management. We receive notification through different channels, such as by telephone, website, mail, postal mail and even mobile applications to manage the warranty within 24 hours.

Where it is not possible to solve an issue via our trained technician over the telephone, we will appoint a technician and lead them to the correct location so they can go to site to repair a household item such as a dishwasher or a washing machine that falls under an existing warranty agreement.

We do this by establishing which item a customer has purchased, whether it is still under warranty, and the works to be undertaken. We operate this thorough warranty management solution by operating a traceable ticketing solution via our CRM. This manages the life-cycle of a claim from the moment we receive notification of an issue, such as via telephone or email or even via WhatsApp, through to a full analysis of whether the problem falls under the conditions of the warranty management agreement in place, and the end solution.

We will first work to try to solve the visit over the telephone by relaying instructions to the customer via our in-house technician. If this solution is not enough, then we will work directly with the tecnician closest to their physical location who is going to site to establish the likely required spare parts as appropriate prior to the visit. In either case we will forward the maximum amount of information possible to both you and the technician regarding the problem to enable a pre-diagnostic analysis and minimise the amount of time spent on a problem.

Thanks to our thorough warranty management ticketing solution we can give you vast insight into any recurring technical issues your devices may have, so that you can make improvements to the production process for your products as required. This is all undertaken with the highest levels of customer service that is sensitive to the potential distresses of a customer undergoing a warranty claim.

Our mission is to paint your company in the best light and to prevent damages to your brand. We understand that warranty management is a delicate negotiation in each case, and that in most cases the customer has spent a considerable amount of money with you and has certain expectations about the levels of service they should receive.

In this increasingly online climate where customers can quickly spread information either true or false over social media, potentially causing considerable damages to your reputation, we understand that each customer is a potential risk. If their issue is not resolved quickly or to a sufficient standard via suitable warranty management procedures then this could potentially harm your business and damage your brand.

You can trust Call Centre London to handle your warranty management programme as we draw on the 12 years of experience we already have in this field.

Your customers always finish the process satisfied that their issue has been resolved, and we are happy that this has been completed to a standard that is sufficient to both them and to you as the client.