After sales service

Starting and maintaining personalized communication with users is surprisingly easy when you know how. The biggest challenge of Customer Relationship Management is knowing the specific moment when you should call, text, email, etc. Therefore, for Call Centre London, information calls and after-sales services are essential to the smooth running of the purchase cycle, since brand loyalty, customer loyalty and optimization of results depend on it.

Linked to our integrated CRM / PBX system we work with you to scope relevant customer contact campaigns and can use a multitude of mediums through which to reach your client base.

We capture vital data for you through after sales campaigns that help you in your continued improvement as a business, specifically by generating repeat sales from your increasingly loyal customer base.

With years of experience, at Call Centre London the prioritization of the management of information and after-sales service results in the satisfaction of the customer. Your customers enjoy increased ease of purchase from you as well as a feel-good factor from your brand.

Through our personalized “one-to-one" service, based on the user’s profile, we are committed to providing the support, security and satisfaction necessary for our customers to know that they are dealing with a company that has total quality management behind the information services and after-sales service we provide.

Total quality management means that you have total control over the handling of your client base, as we have stringent quality control methods built into our processes and work with quality data that is captured and stored within our CRM system. That data is then readily available to you and your business.

You can rest assured that you are working with a dedicated and professional team that will personalise each after-sale call or contact point based on that user profile and through relationship building.

We are not robots – you are working with a capable and reliable extension of your sales team and we are committed to your success.

Contact Call Centre London today to discuss how we can help, not without risk, provide for your sales cycle.