Emergency Helplines
Attention and multilingual personalized emergency management non-stop 24/7. At Call Centre London we have protocols for reception and specialized action vial emergency helplines according to the type of demand and requirements of the client.
Call Centre London offers the service of emergency lines to coordinate ambulances, medical home visits, laboratory deliveries and special requirements and medical centre transfers. We can also coordinate the care of the elderly at home to help them maintain their independence and dignity and meet their basic needs at home. Our dedicated call centre team is specialized in taking medical data so that any person in need of our emergency line services is sure to receive the care that they need when they need it. We have a continuous warning system to guarantee immediate attention in an emergency.
Medical Services Emergency Helplines
It is possible for Call Centre London to coordinate the required visit between the ambulance, doctor, and patient efficiently and securely. Online route management is possible of course, via direct communication devices with the driver. We have control of the ambulance route, and our personnel keep track of each emergency until its conclusion. Speed and status reports are possible through our reporting systems managed at our emergency helpline call centre. Legal procedures are put in place and followed thoroughly in each emergency.
Our personnel are highly trained in decision making and are accustomed to being in a high-stress environment. Aimed at companies that have health professionals and that need a call centre for the telephone management of their medical visits, our agents have the ideal tools for the quick and efficient management of medical visits. We have our own software to manage this service and each client has a specific adaptation of the CRM to guarantee and optimize the reaction time of the call centre agent. We have 12 years' experience of running such services. In each case we follow-up on each visit with the medical professional involved taking care that a visit has been completed correctly and we have closure with a diagnosis, following the correct legal protocols. In this way we can offer transparent invoicing for dealing with health insurance companies.
Technical Services Emergency Helplines
We are coordinating the emergency response to a number of essential technical services and key civil infrastructure projects nationwide via our highly efficient emergency lines. We operate 24/7 and handle sensitive data that is subject to stringent Service Level Agreements (SLAs). We deliver on our objectives whatever it takes. We are used to facing complications along the way and have the patience and expertise to resolve any issues that occur in a timely manner. We are handling the response teams to different types of emergencies and include a variety of technically qualified personnel. In each example we conduct ourselves professionally and sensitively to the professions that we are dealing with. The handling of data is paramount to our operation and we process high volumes of quality technical reports daily. Our service teams are dedicated and enthusiastic about their role in helping to manage essential services that keep the country moving.
Our team is accustomed to handling pressure and coping with unexpected demands at little or no notice and we pride ourselves on delivering a calm yet responsive service in such events.
Call Centre London has years of experience in the care and management of emergency helplines.