Click to call

Allow your customers to contact your call centre by phone and directly through your website with the click to call option.

Click to call is increasingly present in the websites of companies with direct customer service capabilities. Therefore, at Call Centre London, we prioritize a personalized online service allowing you to stay ahead of the competition.

By connecting a click to call function from your website to our CRM you can seamlessly open a customer's account details and sales history in your call centre, meaning that your agents are fully prepared for each call. The customer service representative taking the call can easily see who they are dealing with as well understanding their purchase history, giving confidence to the customer calling your business.

Better funnel inbound calls to the right technician or customer service agent via Interactive Voice Response (IVR), and use an automatic call distributor to allocate incoming calls to agents as efficiently as possible, reducing the time between calls in your call centre so that service levels remain high and customer waiting times are reduced.

For each call, your customer service representative will have a control panel pop-up that gives full information on who is calling, where they are calling from, and also how many other callers are waiting in the queue in real time. Record calls and keep call logs in accordance with your country's data protection laws. Reduce errors and increase call agent efficiency and sales with these features.

Better supervision of your call agents with a supervisor panel that allows you to listen live into calls for training purposes and quality control by a common web browser accessible from anywhere through a secure connection.

Through click to call your customer will know that there will always be a person on the other side of the phone when shopping or browsing on your website, willing to assist them 24 hours a day. Your staff will have the best tools at their disposal for providing the best in customer service and will also find themselves fully supported through the training and management structures of your business. What is more, we have an in-house software development team that can build the sales features you are dreaming of for your call centre, creating the next generation of click to call features for you.