Management of Promotions

The management of promotions can often be a manual, time-intensive, error prone and disjointed process. Call Centre London offers to take the management of promotions, coupons and promotional vouchers off your hands.

The management of promotions is managed centrally using our integrated CRM / PBX telephone system so that you can track the effectiveness of your promotion and do away with the use of Excel spreadsheets to perform this function, forever.

Feed this information into your personalised Call Centre London managed CRM and you have yet another touch point for building long lasting and meaningful relationships with your customers through your promotional activity and history and their response to it.

We will manage your promotion from the distribution and receipt of, for example, coupons, to the transcription of the data from the results coming in, to the registration of the winners and to the delivery of prizes, as appropriate. We can assist you in getting the maximum benefit from your promotion through our promotion management programmes.

Call Centre London can even create a dedicated webpage for your promotion designed to capture consumer data that feeds directly into your CRM. Engage further with your customers via your promotion and enhance the security of entrants by including customer verification via automated SMS two-factor authentication.

In addition, through our management of promotions service, we offer a personalized one-to-one level of customer service for all participants. At Call Centre London, we will even provide personalized letters for participants who apply outside of the date of the promotion, informing them of the result, bolstering customer communication at every level.

Thanks to our on-demand reporting system that allows you to monitor the impact the promotion is having; we can assist you in managing supply chain forecasts, so you are prepared for the up-sale and impact from your promotion.

The collated data that we have captured can then be analysed so that its effectiveness may be judged.

We have years of experience in the professional management of promotions. Talk to Call Centre London today and get your promotion planned, forecast, executed and analysed today.