Customer Loyalty

We are passionate about customer service. At Call Centre London, in collaboration with our clients, we have developed results in all sectors of the economy where we focus on personalized contact with the customer across all communication channels. What matters most to us is to respond to the challenges of offering an excellent user experience.

With the advances in ICT, the demands regarding customer satisfaction have increased, not only focusing on efficiency, but also on emotional, contextual and other important variables that require a lot of time for Human Resources as well as training and supervision. For this reason, in Call Centre London we help you in winning the loyalty of your customers by offering a comprehensive experience to them.

Call Centre London focuses on customer loyalty and short and long-term profitability through the tools that we have at our disposal. Such as, email marketing, product of service satisfaction surveys, social networks, CRM in logistics tracking (Customer Relationship Management), promotions, happy calls and many other customer loyalty strategies that we would like to introduce to you.

So, as important as it is to find a new customer, it is equally as important to provide loyalty to the ones we already have. We support excellence in customer service. Let us help you optimize your efforts in customer loyalty with a personalized “one-to-one" service.

Give your company or brand the professional edge it deserves by outsourcing your outward facing messaging to Call Centre London’s professional and dedicated team of call handlers. We are able to cover your customer service 24/7 globally if required, and can discuss with you in detail the customer service solution that will best meet your business needs.

More and more consumers expect a round-the-clock service, along with a multitude of mediums through which to reach you on. They also want you to remember them.

By integrating our CRM technology into your systems, each call can be executed using the customer profile our system provides on that person, to really ensure each customer gets personalised contact when they reach out to your business. It is our goal that every customer feels valued and all the answers they seek can be given within a specified resolution period.

Talk with us today to understand how Call Centre London can alleviate your business pains and offer you a service you can be proud of.