Management of Online Chat

Strengthen the image of your brand by offering a professional online chat service including the software and implementation on the website and other platforms via Call Centre London.

At Call Centre London we offer an online chat business tool that allows you to communicate 24 hours a day and live with your customers via our call centre professionals providing a 24/7 managed online chat service.

Via our well trained call centre professionals, we are prepared for the management of online chat, giving for example, detailed product information, a personalized customer service offering, an order request service, a complaints handling forum, or claims management facilities offering to improve the online service of your business.

More and more customers are finding their favourite brands are providing an online chat service that will give them peace of mind about their purchase, assist them in solving problems, or aid them in purchasing their next product from you.

Perhaps you are running a special promotion in the coming weeks. Providing an online chat service means your customers no longer need to spend a long time waiting in a telephone queue system, or for a response to an email, to get the answers or results they are looking for. Now they can get the answers or help that they need instantly with the Call Centre London’s management of online chat.

Perhaps your customer base is spread out in different countries. 24/7 Live chat management is an excellent way to provide support in any language, to anywhere in the world.

Live chat can help to lower your customer services costs by reducing the amount of telephone customer service support you need to provide, with one agent typically being able to handle three enquiries simultaneously. Our agents are also highly trained in your product and brand and are capable of handling complex technical enquiries that reduce time in solving issues.

Where an agent is unable to answer a specific enquiry then we can efficiently escalate to your in-house technicians or forward the enquiry to the relevant technical department. This can be done easily thanks to well documented text history of the conversation. All departments of the company can be connected to the chat and take part if needed. Online chat therefore operates as a networking function for your business bringing about greater coordination of your teams.

Contact Call Centre London today to discuss how the management of online chat for your business can lead you one step further towards providing world-class customer support.