CENTRAL CRM / PBX TELEPHONE SYSTEM

Our Customer Relationship Management (CRM) telephone system is an innovative and highly adaptable technological solution and is used in accordance with the needs of an individual company, such as yours.

We offer you access to information and the management history on-demand; allowing you to verify workflows, procedures and generate reports with just one click.

Our CRM is adapted and programmed to meet the needs of your company, so that you can meet or exceed the daily Key Performance Indicators (KPIs) of your company. We work with you to scope out how we can effectively meet the KPIs of your business by firstly establishing what these are with you. Effective project planning and a clear objective are essential to a successful campaign and a working business relationship.

The process doesn’t stop at the planning phase. As we work with you and new requirements and valuable information points emerge, we adapt and develop the system using our team of highly skilled developers and programmers so that you continue to improve.

We will, verify the database with you. Who is your target market, what data do you need us to work with for you? Are there more suitable alternatives we can look at approaching? Once we have the ideal dataset at hand, we efficiently work with that data releasing hours of time for your inhouse resources to focus on your bigger business objectives.

We will track your business processes; with our CRM it is possible for us to track your business processes holistically, looking at everything from website sales to social media feedback. We can analyse which of these processes are working the best for you and what can be improved. Data insight and analysis- gives you greater insight into how your business is fairing in the marketplace as well as how you can release more income as you expand.

Use our CRM PBX telephone system to promote your products and / or services through targeted campaigns activating any one of your sales functions. Increase productivity and optimize the time of sales, order management, marketing and other significant processes for your brand.

All this in partnership with the dedicated customer services team here at Call Centre London.

Call Centre London is committed to optimizing your company’s customer service.