Claims Management

Make claims management an opportunity to restore the trust of your dissatisfied customer. At Call Centre London, we work 24 hours a day in claims management, with agents trained to provide a comprehensive and personalized service. In Call Centre London, each incident is registered in our CRM, a registration number is assigned for its correct follow-up in each case, until the final resolution of said incident is achieved.

With the intention of regaining the trust of a customer who has been dissatisfied, claims management is recorded along with its solution for the subsequent analysis of new and different incidents, in order to provide a more efficient service moving forward. Likewise, in Call Centre London, we are fully up-to-date with the GDPR law on data protection of the EU 2016/679 law, of 27 April 2016. Through which we strengthen the protection of personal data.